Looking ahead, Hisense plans to launch the Hisense Care Hub in alliance with Reliance resQ in 2025, a premium service platform designed to deliver personalised support and elevate after-sales experiences
In an effort to elevate after-sales service standards across the country, Hisense, a player in consumer electronics and appliances space, has partnered with Reliance resQ, the service arm of Reliance Retail. Hisense, through faster installations, prompt repairs, and service coverage, aims to improve its after-sales service experience with this partnership.
Hisense aims to enhance efficiency, transparency, and reliability of its after-sale services by leveraging Reliance resQ’s extensive network of service centres and advanced technological capabilities.
“Our customers are at the core of everything we do. Partnering with Reliance resQ allows us to merge innovation with operational excellence, setting a new benchmark for after-sales service in India. Together, we are building a service ecosystem that prioritises speed, transparency, and customer satisfaction, reinforcing trust in the Hisense brand,” stated Pankaj Rana, CEO of Hisense India.
Under this partnership, Hisense will be able to leverage Reliance resQ’s expertise in the after-sales service domain. As per the official statement, product installations will now be completed by expert resQ engineers with a quick turnaround time. Product repairs will also see a significant reduction in downtime.
Hisense will leverage resQ’s network of over 27 dedicated spare parts hubs across the country, ensuring critical components are readily available as required. Reliance resQ’s network spanning across 19,000+ pin codes aims to ensure that customers in remote regions receive consistent support.
Looking ahead, Hisense plans to launch the Hisense Care Hub in alliance with Reliance resQ in 2025, a premium service platform designed to deliver personalised support and elevate after-sales experiences. Hisense is in an expansion mode in India through strategic collaborations as well as investments in local production facilities.
