mPokket – a digital lender, on Thursday, announced its plans to provide customer service in local languages, including Telugu, Kannada, Hindi and more.
In line with these plans, the digital lender will be expanding its operations to many new cities by the end of FY24.
With a significant 35-40 per cent of its current customer base hailing from the southern states of India, the company recognised the immense potential and burgeoning demand for its services in the region.
Speaking on the expansion, Gaurav Jalan, CEO and Founder of mPokket, said, “Looking back at our incredible journey, we’ve come a long way in making finances more accessible to the underserved youth of India. The commitment to financial inclusion has been the driving force behind our growth. This strategic expansion aligns with our vision to make financial services as accessible as smartphone technology itself. Our commitment to recruiting talent fluent in regional dialects is not just a growth strategy but a commitment to bridging linguistic gaps in the digital financial landscape.”
