Over the past few years, the long legacy of conventional customer experience has become bereft with complexities, failing to offer the utmost customer satisfaction, according to industry reports. To reshape customer experience, there is a pressing need to deliver personalised customer service, stated Kapture CX, an automation platform report. According to the survey, 43 per […]
Flipkart and Chinese smartphone manufacturer OnePlus have been fined Rs 30,000 for marketing a used phone as new. In addition to the penalties, the State Consumer Disputes Redressal Commission in Chandigarh has ordered that the firms repay the whole money paid by the complainant, Ashwani Chawla. Padma Pandey and Preetinder Singh, commission members, presided over the […]
New Year’s Eve 2023 was exciting for India’s food delivery platforms, according to consulting firm Redseer Strategy Consultants. The gross orders placed throughout the day were a record amount of 6.5 million, which is 18 per cent more than the 2022 New Year’s Eve. 2022 New Year’s Eve was tremendous, with a total of 5.5 […]
South Korea’s Hyundai Motor Co and affiliate Kia Corp forecast on Wednesday that their combined global sales will rise about 2 per cent in 2024, even as last year’s sales fell short of target. The duo sold 7.3 million vehicles in 2023, about 3 per cent less than their combined target of 7.52 million, largely […]
Fenesta, a windows and doors brand reinforced its retail expansion with the opening of another new showroom. Commenting on the launch, Saket Jain, Business Head, Fenesta said, “It is our consistent endeavor to establish a profound connection with a broader audience nationwide, and our strategy revolves around prioritizing the interests of our esteemed clientele. Our […]
BabyBless, a baby-related products and services brand the premier brand by Ferns N Petals recently announced its expansion to 5 new cities this year, marking the beginning of its strategic advancement into the untapped market. The brand is launching in cities such as Hyderabad, Pune, Chandigarh, Bangalore and Chennai. The aim of this expansion by […]
In an era of globalisation, big brands vs traditional businesses is a fight that continues in every sector. And the Indian jewellery sector too isn’t untouched by the winds of change. As the big jewellery brands decide to expand in Tier II and even Tier III cities across India, traditional jewellers too have upped their […]
