Over the past few years, the long legacy of conventional customer experience has become bereft with complexities, failing to offer the utmost customer satisfaction, according to industry reports. To reshape customer experience, there is a pressing need to deliver personalised customer service, stated Kapture CX, an automation platform report. According to the survey, 43 per […]
Zen Diamond, a Turkish diamond jewellery business, has revealed its plans to open chain stores in major Indian cities such as Mumbai, Delhi and Bangalore, as well as build an online presence in the initial phase. Zen Diamond targets ambitious young and middle-aged consumers in India. The firm has stated that it intends to open […]
Qualtrics’ 2024 Consumer Trends Report highlights a paradigm shift among Indian consumers Only 29 per cent of Indian consumers consider price as the primary driver when choosing products or services, a recent survey revealed. Contrary to popular belief, the survey found that for Indian consumers, product and service quality, excellent customer service and a simple […]
About 94 per cent of Indian small businesses are also willing to invest more in online sales and marketing this year, according to a report by GoDaddy India. GoDaddy Data Observatory 2023 showed that Indian respondents are already using digital tools including intranet or internal social networks (74 per cent), shared drives for collaboration (72 […]
From brick-and-mortar to digital stores, the retail industry has changed over the years and is still evolving. During the pandemic, with half of the retail stores shut, many people believed that even after the end of Covid-19 the retail stores would not have as much value as they held before because people started shopping online. […]
Vi, a telecom service provider, has joined hands with Truecaller, a global communications platform, to make communication with consumers more trusted, safe, and reliable. Amid the rising number of customer service frauds, it is imperative to ensure that customer interactions are safe and secure through trusted and verified communication from customer-centric businesses. As a part […]
