In his new role, Shashank Shekhar Sharma will oversee café operations, footprint expansion, equipment procurement, quality control and the end-to-end customer experience of Zepto Café
Zepto, a consumer internet company, has notified the elevation of Shashank Shekhar Sharma to the company’s C-Suite as CXO Zepto Café, effective December 2024. The company stated that in his new role, Sharma will oversee café operations, footprint expansion and equipment procurement.
“Shashank is a top-tier operator. I have had the personal privilege of learning from his combination of detail-oriented execution, strategic clarity, and most importantly, unrelenting obsession with the customer. Zepto Café has been built ground up by him and I believe he has it in him to build one of the largest food QSR businesses in India,” stated Aadit Palicha, Co-founder and chief executive officer (CEO) of Zepto.
Sharma will also oversee quality control and the end-to-end customer experience of Zepto Café, steering it toward becoming a dominant player in India’s food tech space. With a background rich in food tech, retail and QSR, Shashank brings almost two decades of experience in driving business transformation and scaling operations.
“I am thrilled to take on this responsibility at such a pivotal time for Zepto Café. The online café model represents a paradigm shift in how urban India enjoys food and beverages, combining convenience, speed, and quality. I look forward to working with our talented teams, sellers and partners to build on this success and continue delighting users with exceptional experiences,” stated Shashank Shekhar Sharma.
Sharma further mentioned that as they introduce new menu items to the selection, they will remain meticulous in curating assortments that meet their high standards of quality consistency and taste. Sharma has been building Zepto Cafe since its inception. As per the company’s statement, his track record of delivering results aligns seamlessly with Zepto Café’s ambitious growth trajectory.
