Ecommerce sector accounted for the highest volume of grievances, registering 8,919 grievances, and correspondingly, the highest refund facilitation amounting to Rs 3.69 crore
The National Consumer Helpline (NCH) has successfully facilitated refunds of Rs 7.14 crore to consumers in the last two months. This redressal was achieved across 30 sectors, effectively addressing 15,426 consumer grievances related to refund claims, the Ministry of Consumer Affairs, Food and Public Distribution informed.
Notably, the ecommerce sector accounted for the highest volume of grievances, registering 8,919 grievances, and correspondingly, the highest refund facilitation amounting to Rs 3.69 crore. This was followed by the travel and tourism sector, which saw refunds of Rs 81 lakh, the official statement added.
“The NCH, a key initiative of the Department of Consumer Affairs, Government of India, plays a crucial pre-litigation role in resolving consumer grievances swiftly and amicably, reducing the burden on consumer commissions under the Consumer Protection Act, 2019,” the Ministry emphasised.
Grievances related to ecommerce refunds came from across the country, with the highest (1,242) from Uttar Pradesh and even smaller regions like Sikkim and Dadra and Nagar Haveli registering complaints, reflecting NCH’s effectiveness as a truly nationwide consumer redressal platform.
The Ministry noted that this increase in the number of grievances and dockets registered at NCH also indicates the growing outreach of the platform, specially through digital modes such as calls, the web portal, WhatsApp, the NCH app, Umang, sms and email.
