The trial will allow users to make transactions directly via ChatGPT using India’s Unified Payments Interface
The National Payments Corporation of India (NPCI) has partnered with fintech company Razorpay and AI developer OpenAI, supported by Microsoft, to pilot AI-enabled payments through ChatGPT, as per a Reuters report.
The trial will allow users to make transactions directly via ChatGPT using India’s Unified Payments Interface (UPI). According to a joint statement, the initiative aims to explore how AI agents can carry out transactions on behalf of users in a controlled and secure manner.
Axis Bank and Airtel Payments Bank are participating as banking partners for the program, while e-commerce platform Bigbasket, part of the Tata Group, is among the initial platforms where users can make purchases via ChatGPT.
Oliver Jay, OpenAI’s managing director of international strategy, said the company is partnering with NPCI to integrate AI capabilities with UPI, one of the world’s major real-time payment networks, to support digital transactions.
UPI currently processes more than 20 billion transactions per month, providing the infrastructure for the pilot program. The companies indicated that the trial will evaluate the potential for AI-driven payments to expand across different sectors, supporting broader integration of conversational AI into India’s digital payments ecosystem.
At the Global Fintech Fest 2025, NPCI also introduced several other initiatives, including AI-powered UPI Help using its Small Language Model (SLM) for assistance with payments, mandates, and dispute resolution.
The regulator launched IoT-based UPI payments to enable transactions through connected devices such as smart TVs, wearables, and vehicles, along with ‘Banking Connect,’ an interoperable net banking service.
Additionally, ‘UPI Reserve Pay’ was introduced, which allows users to block and manage credit limits for specific purposes across merchant platforms and UPI-enabled applications.
