Core marketplace stays profitable as housekeeping vertical drags margins despite strong growth momentum
Urban Company reported strong topline growth in the third quarter of FY26, even as consolidated losses persisted due to continued investments in its high-frequency housekeeping vertical, InstaHelp, according to a shareholder letter.
For the quarter ended 31 December 2025, the home services marketplace recorded net transaction value (NTV) of Rs 1,081 crore, marking a 32 per cent year-on-year increase. Revenue from operations also rose 32 per cent year-on-year to Rs 383 crore.
Despite the growth, Urban Company reported a consolidated adjusted Ebitda loss of Rs 17 crore during the quarter. The losses were largely driven by InstaHelp, which alone posted an adjusted Ebitda loss of Rs 61 crore in Q3 FY26. Excluding InstaHelp, the company’s core marketplace business delivered an adjusted Ebitda profit of Rs 44 crore. Overall, net losses stood at Rs 21 crore for the quarter.
According to the shareholder letter, Urban Company had 7.8 million annual transacting users and 59,475 monthly active service partners in Q3 FY26. The company’s India Consumer Services business (excluding InstaHelp) remained profitable. The segment reported NTV of Rs 781 crore, while revenue from operations increased 26 per cent year-on-year to Rs 265 crore.
Urban Company’s native brands business recorded 93 per cent year-on-year growth in NTV to Rs 79 crore, while revenue doubled to Rs 62 crore during the quarter. The international business, covering the UAE and Singapore (excluding Saudi Arabia), also posted strong growth, with NTV rising 79 per cent year-on-year to Rs 193 crore and revenue increasing to Rs 50 crore.
In contrast, InstaHelp clocked 1.61 million orders and Rs 28 crore in NTV, with revenue of Rs 6.8 crore in Q3 FY26. However, the vertical continued to drag profitability, reporting an adjusted Ebitda loss of Rs 61 crore.
Urban Company closed Q3 FY26 with a cash balance of Rs 2,095 crore, providing sufficient runway as it continues to invest in new categories while maintaining profitability in its core marketplace.
During the quarter, the Gurugram-based company also approved the grant of 70.82 lakh stock options under its Employee Stock Option Scheme 2015, valued at Rs 88 crore.
Urban Company’s shares were trading at Rs 124.7 per share, giving the company a market capitalisation of Rs 18,033 crore (approximately USD 2 billion).
