Major ecommerce companies in the food, pharmacy, travel, cosmetics, retail, clothing, and electronics sectors will be participating in the meeting
Union Minister for Consumer Affairs, Food and Public Distribution and New and Renewable Energy, Pralhad Joshi, will address consumer concerns regarding dark patterns in a high-level stakeholder meeting on 28th May 2025 in New Delhi. This meeting also aims to explore more effective solutions to tackle the issue.
As per the official statement, major ecommerce companies in the food, pharmacy, travel, cosmetics, retail, clothing, and electronics sectors will be participating in the meeting. Some of the key stakeholders are Amazon, Flipkart, , Apple, BigBasket, Meesho, Meta, MakeMyTrip, Paytm, Ola, Reliance Retail, Swiggy, Zomato and ONDC, among others.
“The Department of Consumer Affairs is proactively working to curb the unfair trade practice of dark patterns, deceptive user interface designs that mislead or manipulate consumers into making unintended choices. These practices erode consumer trust, distort fair market dynamics, and pose a serious threat to the integrity of digital commerce,” the official statement added.
The Department has also engaged in continuous dialogue with ecommerce platforms, policy think tanks, and consumer organisations to ensure a holistic and inclusive approach to consumer protection in ecommerce.
