Deployment extends across Khadim’s store network as part of ongoing retail systems integration and workflow consolidation effort
Khadim India has expanded the deployment of Fynd Store OS across its 260-store network as part of its ongoing retail technology partnership with Fynd, which began in 2022.
The rollout brings Khadim’s store operations, CRM support and marketplace-related functions onto a unified platform. The system is designed to consolidate retail workflows across in-store and online channels.
As part of the implementation, Khadim’s teams will be able to manage functions such as store profile updates, employee onboarding, discount and offer configurations, and other operational settings through the platform.
Fynd has also integrated its system with Khadim’s retail management system (RMS) to support order processing, invoicing, and visibility across operations.
The companies said the platform will be supported through regular training sessions, readiness checks and store-level tracking to ensure adoption across the network.
The system also supports promotional features including prepaid order discounts, delivery charge configurations and gift-based offers.
“Scaling omnichannel operations across a large store network requires strong technology, process discipline and store-level adoption,” said Ragini Varma, Chief Business Officer – India, Fynd.
“With Fynd’s Store OS, our teams are better equipped to manage daily workflows, support customers efficiently and scale digital commerce across our store network,” said Kaushik Dutta, Assistant General Manager, Sales, Khadim.
The companies said the next phase of the collaboration will focus on central support enablement, warehouse dispute reconciliation and further automation.
Khadim India operates a branded footwear retail business across India. Fynd is a retail technology company backed by Reliance Retail Ventures.
