Through Truecaller’s customer experience solutions, this collaboration aims to elevate user engagement at every stage of the Zepto journey, from onboarding to doorstep delivery
Aimed at streamlining operations, enabling seamless interactions between users and the company’s workforce, Zepto, a quick commerce company, has partnered with Truecaller, the global communications platform. Through Truecaller’s customer experience solutions, this collaboration aims to elevate user engagement at every stage of the Zepto journey, from onboarding to doorstep delivery.
By leveraging Truecaller’s suite of advanced communication capabilities, Zepto seeks to ensure that every user interaction, be it order confirmations, delivery coordination, or support queries is trusted, contextual, and secure.
Zepto has implemented verified campaigns to unlock personalised, high-impact targeted outreach via branded calls and SMS. This enables the brand to connect and engage with high-intent users in a contextual and trusted manner
“Our partnership with Truecaller enables us to further safeguard these connections through verified communication channels, enhancing both user trust and operational efficiency. Together, we are reinforcing our commitment to building a safer, more dependable quick commerce experience,” stated Kaivalya Vohra, Co-founder, Zepto.
Using Truecaller’s verified business caller ID, Zepto displays its brand name, logo, and a verified badge during calls, enabling users to instantly recognise and respond confidently, enhancing trust and reducing friction in critical moments of customer interaction.
“Through our customer experience solutions, we enable Zepto to deliver seamless experiences from secure onboarding to fulfillment while ensuring every interaction is anchored in trust,” highlighted Priyam Bose, Global Head, GTM and Developer Products at Truecaller.
Zepto leverages Truecaller’s advanced customer experience capabilities like call reason to add context to calls, video caller ID to deliver branded visuals before a call connects, and the call me back feature, as per the official statement.
