The food regulator seeks detailed compliance records after consumers allege delivery of expired, spoiled and contaminated food products through the quick commerce platform
The Food Safety and Standards Authority of India (FSSAI) has issued nine notices to Swiggy Instamart after receiving multiple consumer complaints alleging the supply of expired, spoiled, contaminated and otherwise unsafe food products through the quick commerce platform.
In a statement issued on Friday, the regulator said the complaints related to products including expired whey protein, rotten eggs, spoiled ready-to-eat food, contaminated infant formula, damaged packaged food items and milk. It also cited alleged deficiencies in consumer grievance redressal and food safety compliance.
The development comes days after Swiggy disclosed in a regulatory filing that it had received a separate prohibition order from the FSSAI in connection with its food ordering and delivery platform, Toing. The company said the order related only to the updation of licence particulars, involved no food safety concerns and has since been resolved.
Consumer Complaints, FSSAI Seeks Details
According to the FSSAI, consumers alleged that Swiggy Instamart supplied expired, spoiled, rotten, contaminated and otherwise unsafe food products. The regulator said complaints alleged that Healthify 100 per cent Whey Protein 1 kg and Noice Homestyle Madras Mixture with Peanuts were delivered after their expiry dates.
Another complaint related to Akshayakalpa Organic Egg, which was allegedly expired, rotten, emitted a foul odour and showed signs of contamination, rendering it unfit for human consumption. The regulator said the complaint further alleged that no corrective action was taken despite escalation.
The FSSAI also cited a complaint involving Kakke da Paratha, which was allegedly delivered in a spoiled condition with a foul odour and was unfit for consumption.
In another instance, the regulator said an infant food formulation was allegedly found in a highly deteriorated and unsafe condition, showing signs of contamination as well as improper storage and handling. According to the complaint, the same product was supplied again after the defective item had been returned.
Other complaints alleged the delivery of contaminated eggs and milk, along with damaged packaged food products.
One notice also related to “NOICE” eggs, which were allegedly marketed under a brand name not covered under the product categories approved in the existing FSSAI licence. The regulator directed the food business operator not to market the product unless it was covered under a valid licence and advised it to apply for a licence modification, if required.
The notices also flagged allegedly incorrect, invalid or non-existent FSSAI licence numbers and instances where food business entities were listed under names different from those appearing in their FSSAI registrations.
The regulator further said some complainants alleged they received refunds without any satisfactory response or corrective action to address the reported food safety concerns. The FSSAI has sought a detailed explanation from Swiggy along with documentary evidence addressing the alleged non-compliances.
It has asked the company to provide details of its quality assurance measures, food safety monitoring, inventory management, stock rotation, hygiene and storage practices, corrective and preventive actions (CAPA), root cause analyses, consumer grievance redressal mechanism and measures adopted to prevent recurrence.
The regulator said failure to submit the compliance report within the stipulated period could invite action under the Food Safety and Standards Act, 2006.
Swiggy’s Separate Filing
In a regulatory filing on Friday, Swiggy said it had received a prohibition order dated 6 July 2026 from the Designated Officer of the FSSAI in Karnataka in relation to its food ordering and delivery platform, Toing. The company said the order pertained to observations regarding the updation of licence particulars and “involved no food safety concerns.”
Swiggy said it addressed the observations and received a modified FSSAI licence on 9 July 2026. It added that no monetary penalty had been imposed and that the matter was not expected to have any material financial impact on its operations or financial position.
