An increasing number of customers today are going online to meet their festive requirements with spending during Ramzan 2024 growing by 50 per cent as compared to last year’s Ramzan, according to Simpl Checkout Scan. These spends were almost 30 per cent higher than normal for a business month with categories such as food and beverages […]
Over the past few years, the long legacy of conventional customer experience has become bereft with complexities, failing to offer the utmost customer satisfaction, according to industry reports. To reshape customer experience, there is a pressing need to deliver personalised customer service, stated Kapture CX, an automation platform report. According to the survey, 43 per […]
India will undertake another survey of family consumption as well as goods and brands at retailers to get a complete picture of domestic spending before adjusting the consumer price index (CPI), the news agency Reuters reported. The government revealed the preliminary findings of the 2022/23 household consumption expenditure survey, the first in more than a […]
Intact consumption story will create more avenues for employment, an industry body PHDCCI said. Sanjeev Agrawal, President, PHD Chamber of Commerce and Industry, appreciates the efforts of the Government for providing a strong push to India’s consumption story in the post-pandemic years. According to the Household Consumption Expenditure Survey, the per capita consumption spending has […]
The LSEG-Ipsos monthly Primary Consumer Sentiment Index (PCSI) consumer confidence has further improved in February 2024, over January 2024, according to the LSEG-Ipsos Primary Consumer Sentiment Index (PCSI). Overall, there was a 2.9 percentage points increase in February 2024, over the previous month, as India continues to show resilience despite the stressed global macro forces, […]
Apart from Delhi in North India, Jubilant FoodWorks have three more Popeyes stores planned for Noida, Faridabad and Gurgaon in the pipeline Jubilant FoodWorks (JFL) unveils fried chicken brand, ‘Popeyes’, known for its Louisiana Chicken, to the national capital region with the opening at Omaxe Chowk mall in Chandni Chowk, expanding its portfolio alongside Domino’s, […]
The consumer products sector witnessed remarkable growth throughout 2023, with the retail sales value (RSV) surging globally by nearly 10 per cent year over year, as revealed by a survey report conducted by Bain & Company. However, this growth was predominantly driven by price increases rather than volume gains, with price hikes accounting for approximately […]
India’s consumer packaged goods (CPG) sector experienced well-balanced growth in 2023, witnessing an increase in retail sales value coupled with volume gains, according to a report by Bain & Company. The report highlighted a global trend where 75 per cent of growth was attributed to price increases in 2023, yet India stood out as one […]
The Reserve Bank of India (RBI), while maintaining the status quo in the repo rate, pegged India’s GDP growth for the next financial year 2024-25 (April-March) at 7 per cent. Quarter-wise, 7.2 per cent growth is seen in Q1, 6.8 in Q2, 7.0 in Q3, and 6.9 in Q4, respectively. RBI said that risks are […]
Qualtrics’ 2024 Consumer Trends Report highlights a paradigm shift among Indian consumers Only 29 per cent of Indian consumers consider price as the primary driver when choosing products or services, a recent survey revealed. Contrary to popular belief, the survey found that for Indian consumers, product and service quality, excellent customer service and a simple […]
