The company stated that customers can return or exchange their orders within a one-day, three-day, or seven-day window, depending on the category
Aimed at enabling the customers on its platform to return or exchange their orders, Zepto, a quick commerce major has introduced instant returns and exchange feature, available in 10 minutes. The company has rolled out the feature for categories like electronics, apparel, toys, sports and kitchenware. It stated that customers can return or exchange their orders within a one-day, three-day, or seven-day window, depending on the category.
As far as the returns are concerned, the company stated that while they are facilitated across most categories, there are exceptions for items where returns are not possible due to health, safety, or other regulatory reasons. These non-returnable items include innerwear, gold and silver coins, accessories such as socks, pooja needs like dhoop, diya, and pooja cloth, disposables including tissues, and utility items like water filters.
Reflection Of Refunds
The company stated that refunds once validated are initiated immediately upon processing the return. It said that the actual reflection of the refund in a user’s account will depend on their bank’s processing times. “We strive to make the refund process as swift and hassle-free as our deliveries. For COD orders, a coupon/vouchers of the same amount will be made available for the user,” highlighted the company.
Zepto’s GOV And IPO
Earlier, Aadit Palicha, the Co-founder and Chief Executive Officer (CEO) of the company informed that the company has achieved USD three billion (approximately Rs 24,500 crore) in annualised gross order value (GOV). Palicha took to LinkedIn and wrote, “In April 2024, we shared with Goldman Sachs in a research note that Zepto had crossed USD one billion in annualised GOV. 8 months later, in January 2025, we are now at approximately USD three billion in annualised GOV (Rs around 24,500 Crore).
In the lead-up to its planned initial public offering (IPO), the quick commerce major Zepto has completed its reverse flip from Singapore and moved its base to India. As per the media reports, the National Company Law Tribunal (NCLT) gave its approval to Kiranakart Technologies, the Indian entity operating Zepto, to be the holding company of the quick commerce company. Earlier, Zepto was a subsidiary of KiranaKart in Singapore.
