customer experience
Brands Companies Food & Beverage. News Retail

Tata Starbucks Unveils India Expansion Plan, Aims To Open 1,000 Stores By 2028

Tata Starbucks unveiled its plan to operate 1,000 stores in India by 2028, translating to the opening of a new store every three days. The strategic vision, articulated on Tuesday, revolves around empowering local partners with skills for employment, creating new stores designed to offer customers an elevated experience, and promoting Indian-origin coffee globally. Established […]

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Brands Companies Feature National News Retail

2024 Outlook: Dynamic Trends & Forecasts for Indian Retail

As the retail landscape in India evolves, industry leaders and visionaries share their perspectives on the anticipated trends, challenges, and growth prospects for the year 2024 In the dynamic realm of India’s retail sector, a landscape marked by constant evolution, industry leaders and forward-thinking visionaries are poised to navigate the intricate tapestry of trends, challenges, […]

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Companies E-commerce & Marketplaces News

Unicommerce Introduces UniShip To Elevate Post-shipment Journey For D2C brands & Online Retailers

Unicommerce, an ecommerce enablement SaaS platform, expanded its suite of SaaS solutions with the launch of UniShip, an integrated post-order journey solution with shipment tracking and a smart courier partner allocation engine for D2C brands and online retailers. UniShip seamlessly manages three kinds of post-shipment journeys: orders en route to buyers, orders returned by buyers and […]

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Companies Finance National News

94% Indian Small Businesses Willing To Invest In Online Sales, Marketing: Report

About 94 per cent of Indian small businesses are also willing to invest more in online sales and marketing this year, according to a report by GoDaddy India. GoDaddy Data Observatory 2023 showed that Indian respondents are already using digital tools including intranet or internal social networks (74 per cent), shared drives for collaboration (72 […]

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Brands News Retail Tech

Indian Brands Are Yet To Fully Embrace Generative AI: Report

Indian brands are prioritising customer experiences to drive growth, according to new research from Adobe. Most organisations are cutting their marketing and customer experience budgets – 42 per cent have already done so, and 37 per cent will in the next 12 months. In response, brands are seeking to drive efficiencies by deploying technology solutions […]

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Brands Companies News Retail

Reliance Industries Opens Jio World Plaza In Mumbai

Reliance Industries unveils the grand opening of Jio World Plaza (JWP), setting new standards for top-end retail and entertainment experiences in India. According to a press release by Reliance Jio, located strategically in the bustling Bandra-Kurla Complex (BKC) at the heart of Mumbai, Jio World Plaza opened its doors to the public on 1 November. […]

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News Opinions

Demand Sensing, Giving Your Business A Proactive Stance

There are decades where nothing happens and weeks where decades happen, said a tall leader. The last few years, beaten down by covid-19, seems to reflect these exact sentiments. The pandemic upended businesses globally through disrupted supply chains, decreased consumer demand, and a shift to remote work. The relative stability of the markets, which we […]

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Consumer Feature News

89% of Indian Consumers Think There Are ‘Too Many’ Subscription Services To Choose From Now

The boom in the subscriptions economy is causing ‘subscription fatigue’ in India, according to a new survey. Nine in ten (89 per cent) Indian subscribers believe there are now “too many” subscription services available. As a result, 92 per cent now demand a unified platform to administer all of their subscriptions. Despite many feeling overwhelmed, […]

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Brands Companies News People

D2C Brand Pilgrim Appoints Anirudh Likhite As VP Supply Chai and Nilesh Kambli As SVP Customer Experience

Pilgrim, a direct-to-customer (D2C) personal care brand, has announced the expansion of leadership with the appointment of two new team members to accelerate omnichannel strategy and footprint in the brick-and-mortar model. Anirudh Likhite has been appointed as Vice President-Supply Chain and Procurement and Nilesh Kambli as the Senior Vice President-Customer Experience. In their new role, […]

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Feature Food National News

No Tomatoes In Burgers: Is India Really Missing It?

The food industry is one of the worst hit when it comes to seasonal inflation. And when tomato prices go north, it goes missing from some of the most popular dishes. For decades, the humble tomato slice has been a staple garnish of the American style burgers. But as tomatoes became expensive and the prices […]

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