Unicommerce, an ecommerce enablement SaaS platform, expanded its suite of SaaS solutions with the launch of UniShip, an integrated post-order journey solution with shipment tracking and a smart courier partner allocation engine for D2C brands and online retailers.
UniShip seamlessly manages three kinds of post-shipment journeys: orders en route to buyers, orders returned by buyers and en route to sellers, and management of orders that could not be delivered.
Being Unicommerce’s first buyer-facing solution, UniShip brings user-friendly integrated tracking features that empower customers to track their orders from shipment to delivery effortlessly, providing complete visibility starting from the moment an order is allocated at a warehouse for shipment.
It also allows brands to proactively share order milestones, such as when the order is packed and ready for dispatch, fostering confidence among consumers. It allows sellers to showcase reliably estimated delivery timelines to customers on their websites and apps, based on factors such as buyer pin code, serviceability, SLAs, and pricing.
Additionally, with brands being able to share real-time updates with buyers and reduce any communication gap by offering instant responses for any concerns through their customized buyer-facing interface, UniShip supports brands in saving on customer support costs.
A special feature of the solution is the management of orders that cannot be delivered. The Non-Delivery Report (NDR) feature categorizes NDR orders based on issues like incorrect addresses or customer unavailability. It triggers an automatic return process for orders with address issues and for other orders it allows sellers to send customized messages to customers for issue-specific responses. UniShip also enables the customers to initiate returns by selecting a reason for return, uploading images, and enabling the seller’s team to check the images and approve the return process.
Kapil Makhija, CEO Unicommerce, said, “While our previous products focused on post-order generation to pre-shipment journey, UniShip marks Unicommerce’s entry into the post-shipment journey. We believe in delving deep into the challenges faced by consumers and sellers and offering solutions that address needs comprehensively.”
