Co-founder Aadit Palicha states that operations and tech teams have implemented automation across its backend supply chain over the past 12 months
Highlighting that 25 Lakh fast-moving consumer goods (FMCG) units get processed through automated assets across the company’s supply chain every day, Aadit Palicha, the Co-founder and Chief Executive Officer (CEO) of Zepto, has stated that the company has scaled automation operations pan India.
“Over the past 12 months, our operations and tech teams have meticulously implemented automation across our backend supply chain. Today, I am excited to announce that we have scaled automation operations pan India,” Palicha wrote in a LinkedIn post.
Palicha added that this has translated into a 45 per cent improvement in manpower productivity (outbound), when compared to manual operations. It has resulted in hundreds of crore of annual operating cost savings for our business, he noted.
“More importantly, our engineering teams have been able to build in-house software to guide these automated assets and integrate them with our core logistics systems. That capability serves as the backbone to keep scaling more advanced automation stacks and unlocking further cost leverage down the road,” Palicha pointed out.
Earlier, Zepto removed handling and surge fees across all orders and waived delivery charges for purchases above Rs 99. The company said the changes are part of its new “All New Zepto Experience” initiative.
Under the revised structure, customers will not be charged handling, rain, or surge fees on any order. Delivery remains free once the cart value exceeds Rs 99, while orders below that amount will attract a Rs 30 delivery fee. No additional small cart fee will apply. Zepto has also discontinued the convenience fee earlier levied on cigarette and tobacco orders.
